Support Tickets
Official support ticket center with status tracking and staff responses.
Submit and manage Dragonheim Online tickets for account problems, technical issues, bug reports, appeals, and recovery follow-up.
Ticket Status Workflow
- open
- awaiting_player
- awaiting_staff
- investigating
- resolved
- closed
Final implementation now includes threaded replies, file-backed attachments from the full ticket view, internal staff notes, escalation, staff audit trails, and role-aware response permissions.
Sign in to see your personal ticket history and post follow-up replies.
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