Support Queue
0Total tracked tickets
0Open or active
Support
Official Dragonheim Online support desk for tickets, bug reports, and account help.
Submit support tickets, report technical issues, review knowledge-base guidance, and track moderation or recovery workflows.
Staff Load
0Awaiting staff
4Knowledge entries
0Active appeals
2Active recovery cases
Latest Queue Item
No tickets are queued yet.
Recent Audit
Requested a password reset token from the website recovery flow.
Account Issues
Login failures, 2FA problems, email verification, recovery, and account status review.
Technical Issues
Installation, launcher, hardware, client performance, and compatibility guidance.
Bug Reports
Structured gameplay, website, and UI bug intake with attachments and staff notes.
Moderation & Appeals
Report-player flows, ban appeals, conduct review, and moderation history tracking.
Recent Support Activity
account password_reset_requested
Requested a password reset token from the website recovery flow.
account locked
Temporary lockout active until 2026-07-12T19:02:58.780Z.
account login_failed
Failed login attempt count is now 2.
account login_failed
Failed login attempt count is now 1.
account email_verification_requested
Issued an email verification token for account activation.
Knowledge Base Coverage
Guild Recruitment Best Practices
How guild profiles, applications, and public rosters should work safely.
Open article →Getting Started in Dragonheim
A guided introduction to world premise, onboarding flow, and early character direction.
Open article →Account Security Policy
Password hygiene, two-factor authentication, and support verification guidance.
Open article →Kingdoms, Duchies, and Counties
How political geography shapes citizenship, law, economy, and identity.
Open article →